First time booking a professional cleaning? Not sure what to do before the cleaner shows up? You're not alone — it's one of the most common questions we get. The good news: it's simple, and a little prep goes a long way toward getting the best results.
Pick Up Personal Items and Clutter
The biggest thing you can do is clear surfaces and floors of personal items. We're talking about clothes on the floor, kids' toys scattered around, mail and papers on counters, and anything that would need to be moved before a surface can be cleaned.
Your cleaner is there to clean, not organize. The more surfaces they can access directly, the more thorough the cleaning will be. You don't need to deep-clean before the cleaning (that defeats the purpose) — just clear the path.
Secure Valuables and Sensitive Items
Put away jewelry, cash, important documents, and anything irreplaceable. Not because you can't trust your cleaner — professional services like ours use background-checked, insured cleaners — but because it gives everyone peace of mind and avoids any misunderstandings.
Let Your Cleaner Know About Special Requests
Have a specific area you want extra attention on? A surface that needs a particular product? A room you'd prefer they skip? Communicate this when you book or leave a note. Good cleaners appreciate specific instructions — it helps them prioritize and deliver exactly what you want.
If you have pets, let the cleaner know ahead of time. Most professional cleaners are comfortable with pets, but it's courteous to mention it so there are no surprises.
Provide Access
If you won't be home, arrange access: a key, lockbox code, or garage code. Let the cleaner know the entry method when you book. If you'll be home, that works too — just try to stay out of the way so they can work efficiently.
Make sure the cleaner can get to every room that needs attention. Open closed doors, move pet gates if needed, and ensure they know which areas are included.
What NOT to Worry About
Don't pre-clean. Seriously. Don't scrub the bathroom before the cleaner arrives because you're embarrassed. That's literally what you're paying them for. Professional cleaners have seen it all — they're not judging your home.
Don't worry about providing supplies unless you have specific products you prefer. Professional cleaning services bring everything they need.
Don't feel like you need to tip (though it's always appreciated). Focus on clear communication and reasonable access, and you'll get great results.
After the Cleaning
Walk through your home and check the results. If something was missed, contact the cleaning service right away — reputable companies (like ours) have a satisfaction guarantee and will send someone back at no charge.
If everything looks great, consider setting up a recurring schedule. Regular cleanings are easier to maintain and usually cost less per visit than one-time bookings.
Ready for a Professionally Clean Home?
New Star Cleaning serves Fresno, Clovis, and the entire Central Valley. Book online in 60 seconds.