Privacy Policy

1. Introduction

NEW STAR CLEANING LLC (“New Star Cleaning,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (newstarcleaning.com), use our services, or communicate with us, including via SMS/text messaging.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing/service address
• Service Information: Details about the cleaning services you request, scheduling preferences, and special instructions
• Payment Information: Billing address and payment method details (processed securely through our third-party payment processor)
• Communication Records: Records of communications between you and New Star Cleaning, including phone calls, emails, and text messages
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our cleaning services
• To communicate with you about appointments, including confirmations, reminders, and follow-ups via phone, email, or text message
• To process payments and send invoices
• To send you promotional offers and marketing communications (with your consent)
• To request feedback and reviews about our services
• To respond to your inquiries and provide customer support
• To comply with legal obligations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, SMS messaging platforms). These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your personal information may be transferred to the acquiring entity.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records are retained for a minimum of 3 years. You may request deletion of your personal information at any time by contacting us.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications
• The right to opt out of text messages by replying STOP at any time

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.