Privacy Policy
Last updated: March 8, 2026
1. Information We Collect
When you use our services, book a cleaning, or contact us, we may collect the following information:
- Full name
- Phone number
- Email address
- Home or service address
- Service preferences and scheduling details
- Payment information (processed securely through third-party providers)
2. How We Use Your Information
We use the information we collect to:
- Schedule and deliver cleaning services
- Send appointment confirmations and reminders
- Communicate with you about your service (including via SMS/text messages)
- Send follow-up messages after completed services
- Request feedback and reviews
- Respond to your inquiries and customer support requests
- Improve our services and customer experience
3. SMS/Text Messaging Policy
By providing your phone number and opting in, you consent to receive SMS/text messages from NEW STAR CLEANING LLC. These messages may include:
- Appointment confirmations and reminders
- Service follow-up messages
- Cleaning completion notifications
- Review and feedback requests
- Responses to your inquiries
- Scheduling updates and changes
Message Frequency: Message frequency varies based on your service interactions. You will typically receive 1–4 messages per service interaction and no more than 4 promotional messages per month.
Message and Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your texting plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from us unless you re-subscribe.
Help: For help or questions about our text messaging program, reply HELP to any message or contact us at support@newstarcleaning.com.
No Sharing: We do not sell, rent, or share your phone number or any personal information collected through our SMS program with third parties for their marketing purposes. Your consent to receive text messages is not a condition of purchasing any goods or services.
4. Cookies, Tracking Technologies & Analytics
Our website and services may use cookies, web beacons, pixels, and similar tracking technologies to improve your experience, analyze site usage, and support our marketing efforts.
- Essential Cookies: Required for basic site functionality such as page navigation, form submissions, and security. These cannot be disabled.
- Analytics Cookies: We may use third-party analytics services (such as Google Analytics) to collect information about how visitors use our website, including pages visited, time spent on site, and traffic sources. This data is collected in aggregate and does not personally identify you.
- Marketing/Advertising Cookies: We may use tracking pixels (such as Meta/Facebook Pixel or Google Ads) to measure the effectiveness of our advertising campaigns and deliver relevant ads to you on other platforms.
- Third-Party Services: Our website may embed third-party services (such as booking platforms, payment processors, and review widgets) that may set their own cookies and collect usage data according to their own privacy policies.
Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.
Do Not Track: Our website currently does not respond to "Do Not Track" signals from web browsers. However, you can opt out of analytics tracking by using browser extensions such as Google Analytics Opt-Out or by adjusting your browser cookie settings.
5. Data Sharing
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our business (e.g., scheduling software, payment processing), bound by confidentiality agreements
- Legal Compliance: When required by law, regulation, or legal process
- Business Protection: To protect the rights, property, or safety of New Star Cleaning, our customers, or others
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your personal data by contacting us at support@newstarcleaning.com.
8. Your Rights
Under California law (CCPA), you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell your data)
- Non-discrimination for exercising your privacy rights
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
New Star Cleaning
Email: support@newstarcleaning.com
Phone: (559) 785-2822
Fresno, CA