Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and NEW STAR CLEANING LLC (“New Star Cleaning,” “we,” “us,” or “our”), a California limited liability company, governing your use of our website (newstarcleaning.com) and cleaning services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services

New Star Cleaning provides professional residential cleaning services in Fresno, CA and the surrounding Central Valley area, including but not limited to:

• Standard Recurring Cleaning: Regularly scheduled house cleaning on a weekly, bi-weekly, or monthly basis
• Deep Cleaning: One-time thorough cleaning of your home
• Move-In/Move-Out Cleaning: Comprehensive cleaning for properties being vacated or newly occupied

3. Booking and Scheduling

Services may be booked through our website, booking platform, or by contacting us directly. By booking a service, you agree to:

• Provide accurate and complete information
• Provide reasonable access to your property at the scheduled time
• Notify us of any changes or cancellations at least 24 hours before your scheduled appointment
• A cancellation fee may apply for cancellations made less than 24 hours before the scheduled service

4. Payment Terms

Payment is due at the time of service unless other arrangements have been made. We accept major credit cards and other payment methods as specified during booking. Prices are subject to change; however, any price changes will be communicated to you before your next scheduled service.

5. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with any aspect of our cleaning service, please contact us within 24 hours of the completed service. We will return to re-clean the areas of concern at no additional charge. This guarantee does not cover requests for services not included in the original booking.

7. Property Access and Security

You are responsible for providing safe and reasonable access to your property for our cleaning team. Please secure valuables, inform us of any security systems or access codes, and ensure pets are safely secured during the cleaning. We are not responsible for damage to items not properly secured or for issues arising from inaccurate access instructions.

8. Liability and Insurance

New Star Cleaning carries general liability insurance. In the unlikely event of accidental damage to your property during a cleaning, please notify us within 24 hours. We will assess the situation and work with you to resolve the issue. Our liability is limited to the cost of repair or replacement of the damaged item, up to the coverage limits of our insurance policy.

9. Limitation of Liability

To the fullest extent permitted by law, New Star Cleaning, its members, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website or services. Our total liability for any claim arising out of these Terms shall not exceed the amount paid by you for the specific service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless New Star Cleaning, its members, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of your violation of these Terms, your misuse of our services, or your provision of inaccurate information.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of New Star Cleaning or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in Fresno County, California.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.